Available for full‑time IT & tech roles
Shahmir Nasir
Senior IT Ops & Systems Architect
For 17+ years I have made technology quietly excellent for remote‑first companies: day‑to‑day IT operations, responsive tech support, identity and access done right, system integrations that just work, a SaaS stack that costs less and does more, and AI automation that clears the busywork. I manage projects from kickoff to handover, hands on when it matters, leading a team when it scales.
17+years in IT & systems
20%SaaS spend cut via rationalization
30%scalability gain via stack optimization
#1first hire, built IT from zero
About
IT and systems leader with 17+ years across day‑to‑day IT operations, tech support, infrastructure, system integrations, identity and access management, and SaaS governance for global remote‑first organizations. I own identity programs end to end: Okta implementation, SSO, MFA, RBAC, and the full joiner, mover, and leaver lifecycle.
I cut technology spend through SaaS rationalization, shadow IT governance, and vendor negotiation, and I build internal tooling with AI platforms, no‑code, and code, including a Slack‑native ticketing system. I manage IT projects from vendor evaluation through rollout, adoption, and handover, comfortable doing the hands‑on work directly or leading a team to deliver it.
Professional Skills
Core IT Operations & Administration
Procurement & Vendor Management
Identity & Access Management (IAM)
SaaS & Cloud Administration
Domains & Hosting Management
Security & Compliance
Integrations & Automation
Monitoring & Reporting
Experience
Senior IT & Systems Architect Jan 2026 to Present
LEADR.co · United States (Remote)
- Owns IT operations end to end: Okta identity administration, SaaS access management, domain and hosting, endpoint and executive support.
- Reduced shadow IT stack cost by 20% through SaaS rationalization, license right‑sizing, and vendor consolidation under governed procurement.
- Built and launched a white‑labeled Slack‑native ticketing system with automated intake, routing, and status workflows.
- Applies AI tooling (Anthropic Claude, OpenAI) to automate recurring workflows, and builds internal applications when off‑the‑shelf doesn't fit.
Senior Manager, IT Operations Mar 2020 to Dec 2025
Publishing.com · United States (Remote)
Promoted from Manager, IT Operations (2020 to 2024)
- Employee number one, the company's first hire overall. Operated as a generalist across operations, support, and systems, then built and led the IT function as the company scaled.
- Led the end‑to‑end Okta implementation: standardized SSO, MFA, and RBAC, and centralized provisioning to close access gaps at onboarding and offboarding.
- Optimized the tech stack and processes for a 30% scalability improvement while keeping spend controlled; connected SaaS, funnels, payments, and internal tools.
- Rolled out prevention‑focused security awareness training; owned procurement, vendor negotiation, licensing, and asset lifecycle; hired and mentored the IT team.
IT Operations Lead Nov 2017 to Feb 2020
Thinkcube Solutions · United States (Remote)
- Led daily IT operations for a fully remote organization: system reliability, SaaS administration, access controls, and automation‑driven workflows.
Operations Manager Apr 2016 to Sep 2017
Generator‑PRO · United Kingdom (Remote)
- Ran end‑to‑end eCommerce operations and fulfillment across the UK, Germany, and Italy spanning Amazon, eBay, and a proprietary storefront.
Project Manager May 2013 to Apr 2016
Ogwyn Enterprises Inc. · United States (Remote)
- Owned website development and digital marketing delivery, managing cross‑functional remote teams of developers, designers, and assistants across time zones.
Earlier
Reliance Institute Bahawalpur · IT Admin Operations Lead, 2011 to 2013
Muller & Phipps (Pvt) Ltd · Data Processing Officer, 2009 to 2011
Ufone Telecom · Customer Services Representative, 2008 to 2009
Expertise
Security & Identity
OktaSSOMFARBACIdentity lifecycleLeast privilegeAccess reviewsEndpoint securitySentinelOne1PasswordLastPassDashlaneInfisicalAuditsComplianceGovernanceSecurity training
IT Operations & Service Management
ITSMService desk & ticketingMDM (Rippling)Asset lifecycleSOPs & documentationOnboarding / offboardingIT policiesGoogle WorkspaceMicrosoft 365
SaaS, Vendor & Cost Management
SaaS rationalizationShadow IT governanceLicense optimizationVendor consolidationContract negotiationProcurement
Automation & AI
Anthropic ClaudeOpenAIZapierMaken8nWorkatoSystem integrationsREST APIsWebhooksInternal tooling
Cloud, DevOps & Web
AWSGCPCloudflareDNS & hostingVercelRailwayNetlifySupabaseGitHubClaude CodeSentryHTML / CSS / JSPythonPostgreSQL
CRM, Marketing & Revenue Ops
HubSpotGoHighLevelKeapSalesforceFunnel buildsCRM automationStripeLanding pages
Leadership & Collaboration
Team building & mentoringCross‑functional collaborationIT project deliveryStakeholder communicationTraining & capability building
Education
MS Project Management · SZABIST University Islamabad
BS Business Administration · Virtual University of Pakistan
Languages
English (highly proficient) Hindi (highly proficient) Urdu (native) Punjabi (proficient) Arabic (basic knowledge)